When you play on Kar Kiya, your personal data becomes our responsibility. This page clearly explains what information we collect, why we collect it, and how we keep it safe.
How Kar Kiya protects your privacy
All your data and transactions are protected with 256-bit TLS encryption, meeting bank-grade security standards.
Kar Kiya never sells your personal data to advertisers or third parties. That is our commitment.
You can view, correct, or request deletion of your information at any time.
Kar Kiya stores your data in ISO-certified data centers that meet international standards — secured around the clock.
Only authorised staff may access your data, and solely for the purpose of providing our services.
If any unusual activity is detected on your account, Kar Kiya will notify you immediately via SMS and email.
This Privacy Policy applies to the Kar Kiya website and application. By creating or using an account on Kar Kiya, you agree to the terms of this policy. For any questions, contact us at [email protected].
Kar Kiya is continuously working toward becoming one of Bangladesh's most trusted online gaming platforms. A core part of earning that trust is respecting and safeguarding your personal information.
This Privacy Policy is drafted in accordance with international data protection standards (GDPR, ISO 27001) and applies to everyone who uses Kar Kiya — whether a registered member or a guest user.
In this policy, "data" refers to any personally identifiable information — such as your name, phone number, email address, and financial details. Certain non-personal technical data (such as browser type and device information) may also be collected automatically.
Kar Kiya collects only the information that is strictly necessary — nothing more. Full details are provided below:
| Data Type | Example | Purpose | Collection Methods |
|---|---|---|---|
| Identity Information | Name, date of birth, NID number | KYC VerificationAge Verification | Registration form |
| Contact Information | Mobile, email, address | Account ManagementSupport | Registration form |
| Financial information | Mobile banking number, transaction history | Payment ProcessingFraud Prevention | Payment Gateway |
| Gaming data | Betting history, win/loss records | Service ImprovementResponsible Gaming | Automatic |
| Technical Information | IP address, device, browser | SecurityPerformance | Automatic |
Kar Kiya never stores your full bank account number or card number directly. Payment information is processed through a PCI-DSS compliant gateway.
Kar Kiya uses your information only for specific, legitimate purposes. No data is processed without a valid reason.
Kar Kiya does not share your data with external advertisers for profiling or targeted advertising.
Kar Kiya never sells your data. However, certain information may be shared with specific third parties in the limited circumstances outlined below:
Outside of the above, Kar Kiya does not share your data with any third-party advertisers, data brokers, or social media platforms. All third-party service providers are legally bound to comply with Kar Kiya's privacy standards.
Kar Kiya does not retain any data longer than necessary. Retention periods are defined for each data type:
Once the retention period expires, data is securely deleted or anonymized.
Kar Kiya uses cookies to keep the website running smoothly and to improve your experience. Cookies are small text files stored in your browser.
| Cookie Type | Purpose | Duration | Can it be disabled? |
|---|---|---|---|
| Essential Cookies | Login sessions, security | Upon session end | No |
| Functional Cookies | Language preferences, game settings | 1 Year | Yes |
| Analytical Cookies | Site usage patterns | 2 years | Yes |
Cookies can be disabled at any time through your browser settings. However, disabling essential cookies may cause some features to stop working.
Kar Kiya believes every user should have full control over their own data. You have the following rights:
To exercise this right, email [email protected]. Kar Kiya typically responds within 30 days.
Kar Kiya strictly does not collect data from anyone under the age of 18 and does not permit minors to use the platform. Age is verified at the point of registration. Should any data belonging to a minor come to our attention, it will be deleted immediately and the associated account will be closed.
Kar Kiya takes both technical and organizational measures to protect your data:
In the event of a data security breach, affected members will be notified within 72 hours and immediate remedial action will be taken.
Kar Kiya may update this Privacy Policy as needed. For significant changes, members will be notified by email and on the platform at least 14 days before the changes take effect. Continued use of Kar Kiya after any update constitutes acceptance of the revised policy.
For any privacy-related questions or requests, please contact our Data Protection Team:
If your privacy concern is not resolved, you have the right to lodge a complaint with the relevant regulatory authority.
Common Questions About Accounts & Payments
Kar Kiya does not charge any platform fees for standard withdrawals. However, mobile banking providers (such as bKash, Nagad, etc.) may apply their own transaction charges — this is outside Kar Kiya's control.
Withdrawal limits:
Withdrawals are processed within 1–3 business days once KYC verification is complete. VIP members enjoy faster processing times.
There are several reasons your Kar Kiya account may be locked — multiple failed login attempts, security alerts, or a pending KYC verification. In most cases, the fix is straightforward.
Quick resolution steps:
Live chat is available around the clock — feel free to reach out directly for any urgent matters.
Your privacy is our top priority. Enjoy gaming in a safe environment — get started today.