How do I temporarily suspend or permanently delete my Kar Kiya account?

You have the option to temporarily or permanently close your Kar Kiya account — it is your right, and we are here to fully support you. Temporary break (cooling-off): Go to Profile Settings > Responsible Gaming. Choose a "Cooling-Off Period" — 24 hours, 7 days, or 30 days. Once active, it cannot be cancelled before the period expires. Permanent Account Closure / Self-Exclusion: Email us at support@karkiya.games — write "Account Closure" in the subject line. Specify the duration: 6 months, 1 year, or permanent. The support team will process your request within 24 hours. Withdraw any eligible balance from your account first. This process is completely confidential and carried out without any questions asked.

I sent money via bKash but it's not showing in Kar Kiya — how long should I wait, and what should I do if it still doesn't appear?

Most deposits on Kar Kiya are instant. However, high mobile banking server load or network issues can occasionally cause a delay of 5–15 minutes. Expected Wait Time: BKash / Nagad: Please wait up to 15 minutes. Rocket / Upay: Up to 30 minutes. If it still doesn't appear: Note the Transaction ID (TxID) in your bKash/Nagad app. Email us at support@karkiya.games or reach out via live chat. Share your TxID, deposit amount, and transaction time. Our support team will verify and credit your account within 2–4 hours. If a deposit fails but the amount has been deducted, it is typically returned to your mobile banking account within 24–48 hours. Contacting support can help speed up the process.

Safe Gaming

Responsible Gaming — keeping the fun in control at Kar Kiya

Gaming is about fun, entertainment, and the occasional thrill. But when it starts becoming a habit that affects your life, it's time to seek help. Kar Kiya is here for you — always.

View Protection Tools Warning Signs

100%

Committed to Player Protection

18+

Age Limits Are Strictly Enforced

Self-Control Tools Available

24/7

Support services active

Gaming is for entertainment — not a source of income

We think about every person who comes to Kar Kiya. Our platform is built for unwinding after a long day, competing with friends, or trying out new games. But we also know that gaming can get out of hand — especially when someone is going through a difficult time.

Responsible gaming means knowing your own limits — how much time to spend, how much money to put in, and when to stop. When you can make those calls yourself, gaming stays fun. Kar Kiya is always here to help you do exactly that.

Remember — chasing losses by placing more bets is never a good idea. Every game outcome is independent and has no bearing on previous results. Keeping this in mind makes gaming fun every time.

Golden Rules

Only bet what you can afford to lose. Gaming is entertainment — not an investment.

Check for yourself — what does your gaming behaviour look like?

Review the questions below and answer them honestly.

1. How many days did you play last week?

2. What do you do when you have spent more than your budget?

3. Has gaming caused problems in your family life or at work?

Kar Kiya's Responsible Gaming Tools

We offer these features to help you stay in control

Deposit Limit

Set your own daily, weekly, or monthly deposit limit. Once set, it takes effect immediately — and any increase requires a 7-day waiting period.

Session Time Limit

If you play continuously beyond a set time, Kar Kiya will automatically remind you and, if needed, end your session.

Cooling-Off Period

Take a break from gaming for 24 hours, 7 days, or 30 days. Your account remains active during this time, but you won't be able to play.

Self-Exclusion

You can exclude yourself from Kar Kiya for an extended period — from 6 months up to permanently. This decision cannot be reversed before the chosen period ends.

Loss Limit

Set a limit for yourself so that play stops automatically once you have lost a certain amount. It is the most effective way to keep financial losses in check.

Gaming History Report

View a detailed report of your gaming history, total spend, and time played. Becoming aware of your own habits is the first step.

How to set up the tools

Open Profile Settings

Click the profile icon in the top right corner.

"Responsible Gaming" Section

Select the Responsible Gaming option from the menu.

Set your preference limits

Set a deposit, time, or loss limit — whichever you need.

Confirm

Takes effect immediately upon saving.

6 Tips for Healthy Gaming

Set a fixed daily time limit for how long you play each day.
Set a budget before you play, and stop once it's gone.
Don't play when you're angry, upset, or under stress.
Don't chase your losses by placing more bets to try to win back what you've lost.
Always put time with family and friends first.
Take regular breaks — step away for at least 10 minutes every hour.

Recognize the warning signs

If you notice these signs, stop and seek help

Losing track of time — Time slips away once you start playing — hours pass before you even notice.

Tendency to Hide It — You're hiding how much you're playing or how much you've lost from family or friends.

Breaking the Budget — You're playing with money meant for household essentials or funds you've borrowed.

Mood swings — Feeling restless, irritable, or down when you're unable to play.

Neglecting Work or Studies — Gaming is causing you to fall behind on professional or personal responsibilities.

"I'll stop as soon as I win" — If this thought keeps coming back, it's a sign you're losing control.

Unable to Stop — You set limits but find yourself unable to stick to them.

Escaping from emotional distress — You're turning to gaming to escape problems or cope with stress.

Remember — asking for help takes courage

If you recognise any of the above signs in yourself, please reach out to Kar Kiya's support team. We won't judge — we're just here to help.

Kar Kiya Protection Features in Detail

Learn how each tool works

Age verification system

Strict age verification is carried out at registration and before withdrawals. No one under the age of 18 can use the platform under any circumstances.

Always Active

Reality Check Notifications

Pop-up reminders will appear on screen at regular intervals showing how long you have been playing and how much you have won or lost, keeping you aware at all times.

Optional

Permanent Self-Exclusion

If you feel gaming is having a negative impact on your life, you have the option to permanently close your account. This decision is completely confidential.

Optional

Spending statistics

Your monthly summary shows total deposits, total bets placed, and a breakdown of wins and losses — giving you a clear picture of your gaming habits.

Always Available

Confidential Support Chat

If you have any concerns about your gaming, speak to our support team directly. Our trained staff will assist you with care and understanding.

24/7

Family protection options

Concerned about a family member's gaming habits? Contact us — we'll help you take the right steps while keeping everything strictly confidential.

On Request

Player responsibility

Provide accurate information about your age and identity
Knowing your limits and sticking to them
Seeking help when you have a problem
Keeping your account protected from minors
Don't Think of Gaming as a Source of Income

Kar Kiya's Responsibilities

Maintaining an effective age verification system
Providing Accessible Self-Control Tools
Identifying risky behaviour and providing support
Raising Awareness About Responsible Gaming
Handling Sensitive Matters with Discretion

When you need help

If you or someone you know is struggling with a gaming problem, reach out directly:

[email protected]

Live Chat (24/7)

Typically responds within 1–2 hours

All communications are kept completely confidential.

Frequently Asked Questions

General questions about accounts and payments

You have the option to temporarily or permanently close your Kar Kiya account — it is your right, and we are here to fully support you.

Temporary break (cooling-off):

Go to Profile Settings > Responsible Gaming.
Choose a "Cooling-Off Period" — 24 hours, 7 days, or 30 days.
Once active, it cannot be cancelled before the period expires.

Permanent Account Closure / Self-Exclusion:

Email us at [email protected] — write "Account Closure" in the subject line.
Specify the duration: 6 months, 1 year, or permanent.
The support team will process your request within 24 hours.
Withdraw any eligible balance from your account first.

This process is completely confidential and carried out without any questions asked.

Most deposits on Kar Kiya are instant. However, high mobile banking server load or network issues can occasionally cause a delay of 5–15 minutes.

Expected Wait Time:

BKash / Nagad: Please wait up to 15 minutes.
Rocket / Upay: Up to 30 minutes.

If it still doesn't appear:

Note the Transaction ID (TxID) in your bKash/Nagad app.
Email us at [email protected] or reach out via live chat.
Share your TxID, deposit amount, and transaction time.
Our support team will verify and credit your account within 2–4 hours.

If a deposit fails but the amount has been deducted, it is typically returned to your mobile banking account within 24–48 hours. Contacting support can help speed up the process.